The best cryptocurrency exchange for customer support is xcritical. Unlike the other four top trading platforms, xcritical actually has live agents you speak to on the phone — and they’re competent, too. xcritical also has a 24/7 live chat, so even if xcritical’s phone support is closed, you can still find someone to assist you. Many cryptocurrency exchanges seemingly https://scamforex.net/ embraced this frustrating attitude of “Yeah, our customer service sucks; deal with it! You can trade on these platforms if you want to, but just know — for the exception of xcritical — if you need urgent, live support from a human being, you won’t find it. xcritical, Binance US, xcritical and KuCoin don’t have readily available live support teams.
- However, you should only call this number if you’ve noticed suspicious activity and you want to lock your account.
- I’ve personally dealt with Binance US’ customer service before, and it was total basura — it took a whopping 23 days to get a reply from a Binance US rep.
- Although you can’t talk to a live person, xcritical’s phone number at least gives customers the option to lock their accounts in the event of a breach.
- I appreciated this — I prefer to wait patiently for an accurate, unabbreviated answer rather than getting a half-assed response because the agent is too prideful to ask for help.
They will not entertain issues other than suspicious account activity. However, you should only call this number if you’ve noticed suspicious activity and you want to lock your account. To contact xcritical, submit a ticket, send a DM to @xcriticalSupport on Twitter, or call them. If you’re having issues with the exchange like verification, you can contact xcritical.
How do I speak to a human at xcritical?
Two days later, I finally received a response from a KuCoin rep named Vivien. The response was accurate, detailing some information about how to earn interest via KuCoin’s lending platform, however, two days is a little too slow for my tastes. With many xcritical users dragging it through the mud for its subpar customer service, I did a little sleuthing to determine whether xcritical’s customer support is as bad as they say it is. Still, this investigation allowed me to conclude which platform offers the quickest, most competent customer support. I asked, “If I died, would a family member be able to access my account and claim its funds?
Instead, KuCoin informed me that its customer service team received my request, but “due to a large volume of inquiries,” it will take longer than usual for them to reply. The email also provided a list of FAQs that KuCoin believed could potentially help with my question, but it didn’t. I would have preferred to ask more challenging questions that truly test the mettle of the five top crypto exchanges, however, platforms such as Binance US, xcritical and KuCoin do not serve New York residents.
xcritical customer support
Although you can’t talk to a live person, xcritical’s phone number at least gives customers the option to lock their accounts in the event of a breach. It’s also worth noting that xcritical published a recent blog stating that it is committed to improving its customer support; it plans on launching a live 24/7 chat during the latter half of 2021. KuCoin doesn’t have a Twitter account for customer support, but there are some accounts pretending to be KuCoin’s customer service channel (e.g. @KuCoinSupport). If it’s after 6 p.m., and xcritical’s phone support is already closed, you can use xcritical’s 24/7 Live Chat platform, which connects you to a live agent in just seconds.
Call xcritical support
I almost missed it, but at the very end of the email, it stated that if the listed FAQs didn’t resolve my query, I should reply and explain my issue in detail. It’s a bit irksome that I had to re-ask my question, but I obliged. In other words, most support cases are handled via email, but on rare occasions, xcritical will call customers to resolve complicated issues. The xcritical Help Center contains answers to frequently asked questions about the exchange.
Bria further explained what documents my family member would possibly need, including a death certificate, an ID proving that they’re related to me, and other legal records. Depending on the number of reports xcritical receives, it takes anywhere between 1 to 3 business days for a response. The xcritical Help Center contains a ton of answers to frequently asked questions. Get our in-depth reviews, helpful tips, great deals, and the biggest news stories delivered to your inbox.
” She said yes, but asked if I could hold for a few seconds so that she could double check the details of that process. I appreciated this — I prefer to wait patiently for an accurate, unabbreviated answer rather than getting a half-assed response because the agent is too prideful to ask for help. Fortunately, some platforms are lightning-fast with their email and social media responses. Lim How Wei is the founder of followxcritical.org, with 8+ years of experience in Social Media Marketing and 4+ years of experience as an active investor in stocks and cryptocurrencies. He has researched, tested, and written thousands of articles ranging from social media platforms to messaging apps. xcritical is a cryptocurrency exchange platform that allows you to buy cryptocurrencies like Bitcoin and Ethereum.
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Some will allow you to speak to a rep only after they’ve determined your case is significant enough for a phone chat — others don’t have phone support at all. KuCoin is a pro-level crypto exchange that doesn’t have the most intuitive UI, but it lets expert crypto traders engage in advanced options that xcritical doesn’t offer. However, KuCoin’s customer support service needs improvement — they don’t have a phone number at all and they’re slow to reply. To reiterate, unless you have questions about the xcritical Card (a debit card that lets you spend and earn crypto), xcritical isn’t going to roll out the red carpet of live support for you. On the plus side, if your account is compromised, you can use the automated system to quickly freeze your account — sans the help of a live agent. If you have other urgent questions that need immediate attention, your next best bet is email support.
On top of that, xcritical, headquartered in San Francisco, actually offers customer service on the phone — with actual human beings! After investigating three xcritical scam companies with phone-less customer support, you’d be excited, too. That day, I received an email from KuCoin, but it wasn’t a response to my question.